Remote support We help you further
PLEASE READ - IMPORTANT INFORMATION
You are about to establish a joint PC session with a support employee of S-Corp. Please note that this chargeable service is only available to you during our business hours by telephone arrangement with our support staff.
In order to use this offer, it is mandatory according to Art. 28 of the German Data Protection Act (DSGVO) that you conclude a contract with us for the processing of personal data, which you can download here. After you have read it, filled it out, signed it and sent it to us, the remote maintenance can be carried out by us.
Remote maintenance terms
The following terms and conditions apply to the remote maintenance process by S-Corp. Conflicting or deviating conditions of the Customer shall not be recognized.
The commissioning of our remote maintenance services takes place within the framework of a service contract according to § 611 BGB.
S-Corp shall only properly perform remote maintenance work on the instruction of the Customer by employees authorized to do so. S-Corp shall limit the data access and the circle of data of the employees viewing the data of the Customer to what is necessary. S-Corp shall have remote maintenance work performed only by such persons who are bound and instructed to data secrecy (§ 5 BDSG).
Personal data that S-Corp becomes aware of during remote maintenance may only be used by S-Corp for remote maintenance purposes. The transfer of this data to third parties is prohibited. This applies in particular to data that is transferred to S-Corp or that has been copied from the customer's computer system to its own.
Technical measures/data protection:
Without an active activation of the software by the customer, no remote maintenance will be carried out. The software used for this purpose is configured in such a way that an active activation by the customer is required.
Access rights granted to S-Corp shall only be used to the extent necessary to carry out the remote maintenance work. Extended rights must be confirmed again by the client.
The Principal is entitled to follow the remote maintenance work from a control screen and to cancel it at any time. The Customer is permitted to log the remote maintenance activities of the Contractor with date, time and user IDs and to keep these logs for one year.
S-Corp shall only transfer data (download, file transfer) to its own data processing equipment if it is indispensable. This data is separated from other data by technical and organizational measures and protected from access by others than those charged with remote maintenance.
The Client shall be responsible for ensuring that an up-to-date data backup is available in a suitable form and that a timely and economically reasonable recovery of lost data is guaranteed. By agreeing to remote maintenance, the Principal confirms either to have a daily updated data backup on an external storage medium or to waive all claims against S-Corp that could be asserted due to a data loss that could have been prevented by an external data backup. Warranty claims or claims for damages due to lost data are expressly excluded.
With the exception of the legal liability for intent, any liability of S-Corp is excluded. This exclusion of liability shall apply in particular to lost data and any consequential damages resulting therefrom. The responsibility for all security measures including virus protection, firewall configuration and the installation of security updates lies with the client.
Place of jurisdiction
The parties agree that the law of the Federal Republic of Germany shall apply to all legal relationships arising from this contractual relationship. Ulm, Danube is agreed as the place of jurisdiction for all disputes arising in the course of the contractual relationship.
Should individual conditions violate existing law, the validity of the remaining conditions remains unaffected.